Store Policies

Shipping Policy:

Shipping times vary depending on the carrier we select for your product or you select at checkout. FREE shipping we use USPS, UPS, FEDEX and DHL depending upon rates. Once the product is out of our hands we have no control over the timing even if it’s 2-3 days it’s not guaranteed. Please see your carriers policies once your products are shipped. 

Returns/Exchanges Policy

Luxury Brands Return/Exchange Policy:

All Luxury brands are eligible for refund/exchange within 7 days of receiving them. Must be in brand new condition with original packaging unworn or used. A 20% restocking fee will be deducted from your refund. A return label will be sent upon request when your return is approved.

In-store Return/Exchange Policy:

(We do not offer refunds, only exchanges & store credits)
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a store credit or exchange (cut to order shoes are non refundable/exchangeable). 

To be eligible for a store credit/exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 14 days is the limit no exceptions will be made due our product selling out fast. Clearance items, swimwear, jewelry, undergarments are FINAL SALE.

Online Return/Exchange Policy:

(We do not offer refunds, only exchanges & store credits)
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a store credit or exchange (cut to order shoes, Swim wear, Jewelry, Workout wear, Undergarments are non refundable/exchangeable). 

To be eligible for a store credit/exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 14 days is the limit no exceptions will be made due our product selling out fast. Clearance items are FINAL SALE

We take photos of ALL inventory before it is shipped to the customer to protect ourselves and the customer.
To complete your exchange, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial store credits are granted: (if applicable) 
Jewelry is non refundable/exchangeable.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error can not be store credited or refunded.

Store Credit (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return. 
If you are approved, then your store credit will be processed, and a credit will automatically be applied to your store account, within a certain amount of days. SHIPPING & HANDLING IS NOT REFUNDABLE and must be paid each time by the customer. 


Late or missing store credits(if applicable) 
If you haven’t received a store credit yet, first check your store account again. Then contact our customer service via email, it may take some time before your refund is officially posted. There is often some processing time before a store credit is posted. 
If you've done all of this and you still have not received your store credit yet, please contact us at info@lurechaussures.com.

Sale items (if applicable)

Only regular priced items may be store credited, unfortunately sale items cannot be issued store credit/exchanged.


Exchanges (if applicable) 
We only replace items if they are defective or damaged before shipping. If you need to exchange it for the same item, send us an email at info@lurechaussures.com and send your item to: US Po Box 59558, Schaumburg, IL 60159. All exchange shipping is paid by the customer.

Layaway Policy:

Layaways are 30-60 days ONLY. No refunds will be issued only a store credit for cancelled layaways. Cancelled layaways will incur a 15% restocking fee on top of the unrefundable $5 layaway fee. No exceptions. If items are out of stock when layaway is cancelled the cancellation will incur a 25% layaway restocking fee. 


Several types of goods are exempt from being returned. non-returnable items:
Gift cards
Swimwear
Beauty Items
Accessories
Undergarments
Clearance Items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
If the item is no longer carried in store an acception can only be made at the discretion of management to issue a store credited for the lowest selling amount.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error is non refundable/exchangeable


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a store credit will be applied to your store account.

Late or missing refunds (if applicable: our error only)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@lurechaussures.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded only exchanged.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@lurechaussures.com and send your item to: PO Box 59559 Schaumburg, IL 60159.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

Shipping
To return your product, you should mail your product to: PO Box 59558 Schaumburg Illinois US 60159

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.