Refund policy

Returns/Exchange: 

Refunds are offered within 14 days on all items counting from the time you've received them in the mail, except non-returnable items (see section for list). Items must be brand new, tags still attached in brand new condition. We reserve the right to refuse any refund. In times past we have had customers attempt to return items and they have a stench, your return/exchange will automatically be declined if we determine this to be the case. No one wants to purchase new items or what appears to be new when it's not. Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund/exchange.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Layaway Policy:

Layaways are 30-60 days ONLY. NO REFUNDS will be issued only a store credit for cancelled layaways. Cancelled layaways will also incur a 15% restocking fee on top of the un-refundable $5 layaway fee. No exceptions. If items are out of stock when layaway is cancelled the cancellation will incur a 25% layaway restocking fee. Once items sell out it cost us more to keep it shelved. 

Non-returnable items- Several types of goods are exempt from being returned/exchanged:
Gift cards
Swimwear
Beauty Items
Accessories
Undergarments
Clearance Items 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
If the item is no longer carried in store and acception can be made at the discretion of management to issue a store credited for the lowest selling amount
Any item not in its original condition, is damaged or missing parts for reasons not due to our error is non refundable/exchangeable

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@lurechaussures.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded only exchanged.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shoplure@ishoplure.com wait until you receive an return authorization and then send your item to: LURE, 332 S Michigan Ave Suite 121, Chicago, IL 60604.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

Shipping
To return your product, you should mail your product to:

LURE, 332 S Michigan Ave Suite 121, Chicago, IL 60604.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund/exchange the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and we're not responsible if it's lost in the mail. You will have to file a claim with the shipping carrier that you used.